Question 1

How do I know my order has been received?

Accepted Answer

Once your order has been completed, you should receive an order confirmation with your purchase details.Please check that your information is correct and keep your confirmation safe in case you need to contact us about your order.

Question 2

How long will my order take to arrive?

Accepted Answer

Delivery times depend on the type of product ordered.🎉 PVC Banners & Event Products Our banners are printed and made to order in the UK. Estimated production and delivery time is usually 5–7 working days.👕 Clothing, Gifts & Accessories These items are created through our print-on-demand partners and delivery times may vary depending on the product and production location.📥 Digital Downloads Digital products do not require delivery and will be available digitally after purchase.

Question 3

Where do you deliver?

Accepted Answer

Available delivery locations may vary depending on the product ordered.Delivery options and costs will be displayed during checkout where available.

Question 4

Will all my items arrive together?

Accepted Answer

Not always.Dudds Designs offers a mixture of products that may be produced and shipped differently.For example, a banner and clothing item may arrive separately as they are created through different production methods.Don't worry, each item is still being processed as part of your order.

Question 5

Can I change my order after placing it?

Accepted Answer

If you need to make a change, please contact us as soon as possible.As many of our products are made to order, changes may not always be possible once production has started.

Question 6

Can I cancel my order?

Accepted Answer

If you need to cancel an order, please get in touch as soon as possible.Orders that have already entered production may not be able to be cancelled.Digital downloads cannot usually be cancelled once the files have been accessed.

Question 7

Can I track my order?

Accepted Answer

Tracking availability may depend on the product ordered and delivery method used.Where tracking is available, details will be provided once your order has been dispatched.

Question 8

My order hasn't arrived, what should I do?

Accepted Answer

If your order has not arrived within the expected timeframe, please get in touch and we'll be happy to help look into it.Please include your order details so we can assist you as quickly as possible.

Question 9

Can I order different types of products together?

Accepted Answer

Yes!You can order different Dudds Designs products together, including items from different collections.Please remember that some items may arrive separately depending on how they are produced and shipped.

Question 10

How do I contact Dudds Designs about my order?

Accepted Answer

If you need help with an existing order, please contact us with your order information and we'll do our best to help. You can either do this via our contact page or email us direct: sales@duddsdesigns.co.uk

✨ Mix & Match Digital Downloads | Any 3 for £14.99 • Any 5 for £22.99 • Any 10 for £39.99

Frequently asked questions